 How do I reserve a room? |
Our reservation process is very simple. Fill in the reservation form with the check in and check out dates and number of guests to accommodate. Introduce your credit card details and submit your reservation; you will then receive a confirmation e-mail with full details of your reservation.
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| Is it safe to use my credit card via internet? |
Yes. We take this matter very seriously. To guarantee the security of your credit card details, we have a secure server that uses SSL secure protocol. This system encrypts your credit card number, with an encryption system impossible to decrypt by third parties.
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| Can I send my credit card details any other way? |
Yes. You can send your credit card details by fax: +34 928.826.960. After receiving your credit card information, we will send you a confirmation e-mail with full details of your reservation.
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| What credit cards are accepted? |
We accept payment by Visa, 4B, Mastercard, American Express, Visa Electron, Euro 6000.
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| My credit card number is correct, but NetReservas is not accepting it. Why? |
There are a few possibilities:
Your card type is not accepted.
You have reached your credit limit.
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| What happens when I make a reservation? |
After completing the reservation process you will receive a confirmation e-mail with your code and full details of your reservation.
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| How do I know if my reservation is confirmed? |
With the confirmation e-mail, you will get a code that identifies your reservation, and enables you to check the status of your reservation.
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| I need a quick confirmation. What can I do? |
The quickest way to get your confirmation is by sending your credit card details using the on-line form. After checking your credit card details, the reservation will be accepted. You will receive a confirmation e-mail with the details of your reservation. The full process may take 10 minutes.
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| Can I amend my reservation? Are there any amendment fees? |
Yes, you can amend your reservation. Just click on amend reservation on NetReservas main page, then introduce your reservation code, and modify your reservation. If your reservation is amended shortly before your specified arrival, an amendment fee could be charged.
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| Can I specify my room location or bedding preferences? |
On the last step of the reservation process, a section called "Comments" will appear on the Reservation Form to insert your requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests and you will be informed on the premises. We cannot guarantee that your requests will be granted because they are subject to availability.
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| Is the room rate per person or per night |
Rates are quoted on nightly bases and subject to taxes, unless otherwise specified.
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| Do I need any special document to enter the Canary Islands? |
The Canary Islands belong to European Union, so any EU citizen can use identity document. Non EU citizens will need their passport.
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| Will the hotel ask me for some special ID? |
The hotel will just ask you for some ID. It is advisable to carry a copy of your reservation code and confirmation.
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| Does my reservation include transfer service to the hotel? |
No, your reservation doesn't include transfer service, though if you wish you can reserve your transfer here:
www.lanzarote.com/transfers/
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| What is the cancellation policy on my reservation? |
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NetReservas intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honor your reservation due to overbooking or any other circumstances, we will endeavor to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorization to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.
1. Any complaint about the booking service must be notified to NetReservas SL in writing or by email as soon as possible. Any complaint regarding the accommodation must be brought to the attention of the establishment's management as early as possible during your stay.
2. NetReservas SL shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. Without limiting the generality of the foregoing, the following shall be regarded as such circumstances: outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act of any government or authority, fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service.
3. NetReservas SL reserves the right to change these terms from time to time.
4. Legal jurisdiction. All terms, conditions, and notices contained or referenced herein shall be governed by and construed in accordance with the laws of Spain. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these terms or your use of our websites shall be filed only in Spain, and you further agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.
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| Can I cancel a reservation?
Is there a cancellation fees? |
Yes. Use the "Cancel reservation" link provided on NetReservas homepage. If your reservation is cancelled shortly before your arrival date, a cancellation fee could be charged.
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| What do you do with my personal information? |
We take the issue of privacy and security very seriously. For a peace of mind, please refer to our extensive privacy statement.
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